Complaints

Paradigm does its utmost to provide optimal services for the general public, institutions and businesses. However, if you have any comments to make about one of our services, please inform us about it. This way, you will contribute to our services 's improvement.

Do you have a technical question or problem? Please contact the IRISline helpdesk.

Do you have a suggestion for improvement? Please contact our webmaster.

Do you have a complaint?

You can make a complaint about the way you have been treated by an administrative department of the Paradigm or anyone working for this department in a specific case.
To be considered admissible, your complaint must meet the following conditions:

• the complaint concerns the services provided by administrative departments of Paradigm (and not the technical services provided by the Centre)
• the complaint concerns a recent incident (six months old maximum).
• you have personally received mediocre service from an administrative department of Paradigm (not someone else) and your complaint has not previously been dealt with by the Complaints Department.

Please let us know your identity (name and address) so that we can contact you.
We will let you know within 10 days whether or not your complaint is admissible.
If your complaint meets these conditions, we will seek a solution with the department in question and take the necessary measures to ensure that the incident does not reoccur. We will inform you by registered mail of the action that has been taken at the latest 60 days after you submit your complaint.

Submit your complaint via IRISbox, the electronic desk of the Brussels-Capital Region or contact us:

Paradigm
Complaints Department
Avenue des Arts 21, 1000 Brussels
Tel.: +32 (0)2 282 47 70